Frequently Asked Questions
Everything you need to know about your GENEVE 1989 experience
How long does international shipping take?
Standard international shipping typically takes 5-10 business days. We offer express shipping via DHL and FedEx which delivers within 2-4 business days worldwide.
What is your return policy?
We offer a 30-day return window for all unworn items in their original packaging with tags attached. Please note that personalized or final sale items are not eligible for return.
Are GENEVE 1989 products ethically sourced?
Yes, we are committed to sustainable fashion. All our materials are sourced from certified suppliers who adhere to strict fair labor practices and environmental standards.
How do I determine my correct size?
Each product page features a detailed sizing guide with specific measurements. If you are between sizes, we generally recommend sizing up for a more comfortable fit.
Which payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and Klarna for interest-free installment payments.
Can I track my order in real-time?
Once your order is dispatched, you will receive a confirmation email containing a tracking link that allows you to monitor your package's journey to your doorstep.